|Clean look. User-friendly features. More reliable service.|
Philippine Savings Bank (PSBank) has enhanced its website, www.psbank.com.ph, to provide clients and visitors a better user experience. The PSBank website’s clean look and streamlined design effectively articulates the essence of the Bank’s “Simple Lang, Maaasahan brand.” It ensures a seamless customer experience as the new look will allow easier navigation for visitors with its adaptive design to any device—laptop, tablet, or mobile phone.
The newly-improved site is also more customer-centric with the addition of the search option bar giving visitors the ease of getting the information they need. Location of PSBank branches and ATMs can also be identified in a breeze as the search feature is already integrated with Google maps. Moreover, access to the Bank’s products and services is also made simpler and faster as these are classified according to clients’ banking needs.
To promptly assist visitors on any inquiry on our products and services, aside from the PSBank LiveChat—a unique feature of the PSBank website-- the Bank placed the “I’m Interested” call to service box throughout the site. This new feature will automatically send a message to the Bank’s Customer Experience Group who will be glad to address their queries.
Visitors can also easily share the articles and pages they find interesting in the PSBank website in their social media pages by simply clicking the icon of the social media application found throughout the site.
“The website’s new look is part of our thrust on digitalization. PSBank is always about making things simple and more convenient for customers. With the growing number of devices, we wanted to be more attuned to the times. Our customers should always have a seamless experience when they bank with us through any device, wherever they are,” said Emmanuel A. Tuazon, PSBank SVP and Head of Marketing and Customer Experience Group.