January 8, 2016

Samsung Puts Customer Care at the Heart of its Offerings


True to its commitment to utmost customer satisfaction, Samsung values the need for reliable support services. To this end, Samsung further strengthens its customer care services by using various channels that are most accessible and convenient for customers.

For those who prefer to make calls, Samsung’s on-the-go service is on hand to attend to customer needs. Samsung’s customer care agents work 24/7 to address any customer concerns from purchasing or after-sales services.On the other hand, customers who can’t make calls can reach out to Samsung via a live chat facility that can address customer concerns on all Samsung products daily from 9:00 AM to 6:00PM.

Samsung’s on-the-go service also offers a hands-on service called the Remote Support service. Available on Samsung TVs and smartphones, customers simply need to download and install the Smart Tutor app, which will then guide them through simple step-by-step instructions. This will allow Remote Support agents to diagnose their devices remotely, all the while keeping personal files and applications private.

Samsung’s Smart Service customer care professionals can also be approached inside Samsung Experience Stores found in malls nationwide. These professionals can provide first-hand device services, including but not limited to free software updates and recovery, device set-up, content transfer, and quick learning lessons. Smart Service customer care professionals are always ready to troubleshoot minor problems and answer questions from customers.

Smart Service is not just about providing after-sales service it is Samsung’s way of ensuring that customers are deeply satisfied with their Samsung shopping experience. This attention to customer’s needs begins before a customer purchases a gadget, when the agent explains Samsung’s tools to safely set up the device either by using simple data transfer through the Smart Switch application or through remote consultation using the Smart Tutor app. Upon purchase, the customer receives assistance with initial set-up, software upgrades, and a better understanding of the features of the product.

Samsung’s online Customer Care support includes Samsung Care, an application that provides information about Samsung’s services, warranties, and other customer services.It also has Samsung Dive; a remote controlled and managed service for lost mobile devices which helps to prevent personal information from being exposed to others. In addition, it helps owners find the location of lost devices.

As part of its efforts to be attuned with customers’ needs, Samsung actively seeks ways to ensure the convenience of its customers. It even uses a system to gather customer queries from social media sites.

Samsung Live Chat: http://livechat.support.samsung.com/CUSTOMER/PH

Samsung Remote Support: https://play.google.com/store/apps/details?id=com.rsupport.rs.activity.rsupport.aas2&hl=en

Samsung Customer Care: http://www.samsung.com/ph/support/

Samsung Hotline:
1-800-10-7267864 [PLDT Toll Free]
1-800-8-7267864 [Globe Landline and Mobile]
+63 (2) 422-2111 [Standard Landline]

Samsung Experience Stores:

  1. SM Megamall
  2. SM Aura
  3. Robinsons Manila
  4. SM San Fernando
  5. SM North EDSA
  6. SM Lanang Premiere
  7. SM Mall of Asia
  8. SM Marikina
  9. Davao Gaisano
  10. SM Davao
  11. SM Lucena
  12. KCC Gensan
  13. SM Manila
  14. SM Baguio
  15. SM San Lazaro
  16. Harbor Point Subic Freeport Zone
  17. Ayala Center Cebu
  18. BridgewayGreenhills.

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