Leading telecoms and digital services provider PLDT, again revolutionizes customer experience with the Manila launch of the PLDT Pay Express Van. Fresh from the positive reception of its pilot in Cebu, PLDT now brings the convenience of a mobile payment center to its Manila subscribers.
A first in the industry, the Pay Express Van is a sales and service center (SSC) on wheels where the customary cashiering system found in a payment center is fitted into a mobile truck. Manned by three cashiers at the ready to process transactions, the setup triples the number of cashiers available during days when the volume of paying customers is high serving as an SSC extension.
“PLDT is dedicated to providing excellent service to our customers. We constantly think of ways on how we can give them the best service and the best experience at all times,” said Jonel Ladaban, PLDT vice-president and head of credit and collection management.
With more cashiers, payment queues and processing times are shortened, making for a better customer experience. On average transactions in the Pay Express Van are done in two to three minutes. Moreover, multiple PLDT accounts for HOME, Alpha and SME may be processed as well.
“With PLDT Pay Express Van we are able to supplement the number of available cashiers when customers need it most. We understand our customer’s busy schedules and how time consuming bills payment can be. We want to lessen the time it takes them to transact with this invaluable service,” Ladaban added.
Majority of PLDT subscribers nationwide (38%) still prefer to pay through SSCs. Other preferences are through banks (12%), internet (20%), and other payment channels (30%).
The PLDT Pay Express Van will be posted in Pasig and Pasay SSCs, the two branches with the highest number of customer traffic during peak dates. At its initial rollout, the mobile truck will be stationed in Pasay until February 5 and will operate in Pasig by February 8.
From then it will be stationed in turn between the PLDT SSC Pasig branch along Bagong Ilog every 1st to the 14th of the month and the PLDT SSC Pasay branch along Harrison every 15th to the 30th of the month.
PLDT Pay Express Van is a joint initiative between PLDT and Customer Frontline Solutions (CFS), a subsidiary of Meralco and Bayad center.