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Globe Community reaches 10,000-mark; fastest growing enterprise social community

Globe Community 10,000-mark milestone

Globe Community, the pioneering online community of Globe Telecom, has reached another breakthrough as its membership now exceeds 10,000-mark after only six months following its debut in cyberspace. Such milestone makes Globe Community the fastest growing online telecommunications community in the country and one of the fastest in Asia, said Chris Lipman, Head of Globe Customer Experience.

Members of Globe Community reached the 10,000-mark on September 17, coinciding with the telecommunication company’s 9/17 celebrations to mark the launching of The Globe Tower, its new corporate headquarters in Bonifacio Global City.

“This is a fitting end to Globe Telecom’s 9/17 celebrations. Since we launched Globe Community in March this year, membership has been rapidly growing, with 25% active users compared with only 10% industry benchmark,” noted Lipman.

A first in the Philippines, Globe Community, is an online customer support channel where customers are empowered to help other customers.

It allows Globe subscribers or potential customers to interact, discuss, and resolve Globe¬-related concerns and topics on the digital space.

According to Lipman, more and more subscribers are turning to Globe Community for answers to product, promo or customer service questions enabling members to find solutions and answers to commonly¬-asked questions quicker and easier.

The forum further provides an avenue for interaction among Globe and non¬-Globe subscribers alike for knowledge¬ sharing and community¬-building purposes.

"The value of having more members is that subscribers gain more insights on Globe-related concerns and inquiries and there are more people to share opinions with, more people to get to know and build relationships with," Lipman said.

As Globe Community is not exclusive to Globe subscribers, non-Globe subscribers who are interested in helping others with generic concerns such as mobile phone configurations, tablet set up, among others, may also join.

Apart from the forum, the site also has a blog where active users are invited to write articles and review new gadgets/products, join online poll, and interest groups.

Read more about the Community at http://bit.ly/GQwhVi and visit community at community.globe.com.ph.

Source: Globe Telecom

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