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Convergys wins BPO Company of the Year at the International ICT Awards!



Convergys Corporation, a global leader in customer management and the Philippines’ largest private employer, has won the BPO Company of the Year award at the 2013 International ICT Awards in Manila. This is the second time for Convergys to win the category since the awards began in 2007.  Convergys was also among this year’s finalists for BPO Employer of the Year.

The BPO Company of the Year recognizes all aspects of business management excellence, such as financial and operational performance, depth and breadth of services, client and employee growth, company leadership, as well as social responsibility. Convergys won over six other finalists in the category.

The International ICT Awards is organized annually by the Business Processing Association of the Philippines and the Canadian Chamber of Commerce.  The awards seek to honor the achievements and contributions of BPO companies, individuals and the overall industry to the Philippines and the international business community.  Judging was conducted by a panel composed of industry and government leaders.

Convergys has been a consistent finalist in the International ICT Awards.  The company has taken the BPO Employer of the Year award three times.

“Convergys is dedicated to providing unparalleled service to our clients and their customers across the globe, said Ivic Mueco, Convergys vice president and country manager in the Philippines. The hard work and dedication of our employees in the Philippines continues to support our growth and our goal of being the employer of choice throughout the country.”

From a single contact center in Manila in 2003, Convergys has grown with over 32,000 employees working in 18 contact center facilities across the country.

Aside from recognition at the International ICT Awards, Convergys is among the companies elevated to the Philippine Economic Zone Authority’s (PEZA) Hall of Fame.  It has won the PEZA Exporter of the Year and Employer of the Year three times.

Above photo shows Convergys Vice President for Operations Deployment Rain Tan (4th from L) holding the BPO Company of the Year Award.  With him are Convergys (L-R) Senior Manager for Accounting Roland Ngo, Executive Administrator Rina Ordoñez, Senior Manager for Procurement Marion Hernandez, HR Director Hans Montenegro, Senior Administrator Jennifer del Rosario, Employee Communications Manager Ria Salvana and Senior Manager for Employee Communications Hanica Pacis.

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