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Smart leads Globe again in NTC’s Q2 service quality test

The latest network quality tests conducted for the second quarter of the year by the National Telecommunications Commission shows once more the mobile phone network of Smart Communications, Inc. (Smart) outperforming competition, according to the company spokesperson.

“Just as in the last quarter, Smart had a clear edge in all five parameters of the 2nd Quarter Quality of Service (QoS) Benchmarking tests of the NTC,” said Smart public affairs head Ramon R. Isberto.

Smart beat its competition in the Blocked Calls or Grade of Service (GoS) parameter, with only 1.26 percent of calls made on the Smart network not connecting successfully, versus  1.46 percent of Globe Telecom.

Smart had a Drop Call Rate (DCR) of only 1.07 percent – against the minimum 2 percent DCR standard.  Globe also had more dropped calls, again with 1.40 percent of incoming calls made on the Globe network terminating involuntarily.

Smart also led in terms of Average Receive Signal Level, registering -65.52 dBm against Globe’s -71.45 dBm. This parameter measures the signal strength provided by the serving cell site to the mobile handset of the subscriber while a conversation is ongoing, and results that are closer to 0 are considered better.

Smart was also ahead in the Average Signal Quality category. Smart scored 0.72 while Globe scored .91, against the minimum acceptable range of from 0 to 4, or the closer to 0, the better. This shows that Smart had better voice quality transmission.

Smart also outdid the competition in terms of Call Set Up Time, or the time it takes for a network to activate the called party. Smart met quality standards with a score of 11.11 seconds, versus Globe’s 11.90 seconds. The acceptable industry standard is below 14 seconds.

“These numbers only validate what Smart subscribers experience, that of a mobile service that is clearly superior in terms of reliability, quality, and coverage. To us it’s a reminder to keep improving and strengthening our network even as we move to more advanced services like LTE or Long-Term Evolution,” Isberto said.

LTE pioneer Smart continues to have the widest LTE coverage in the country, with subscribers enjoying the world’s fastest mobile broadband in over a hundred cities and municipalities, and in close to a thousand establishments.

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